McKendree University's Customer Contact Center Leadership Certification Program (CCCL) is designed to do the following:

Build a Talent Pipeline of qualified customer service associates and leaders

Advance Associate Engagement efforts through targeted development and recognition strategies

Provide learning opportunities to those aspiring to Leadership Roles in the customer contact center industry and

Leverage McKendree as a resource for Human Capital Development.

The CCCL Certification was developed through a partnership with McKendree University and Greater Louisville Inc., The Metro Chamber of Commerce. The program is based on the philosophy that excellence is obtained through the synergy of work experience, education and application.

Classes meet weekly, once online and once in the classroom. Six classes are required to complete the certification and each class is completed in just six weeks. All eighteen (18) semester credit hours included in the certification are applicable toward the completion of an Associate or Bachelor Degree at McKendree University.

McKendree University is currently accepting applications for the 2008 Open Enrollment Session. Classes will be held at McKendree's Louisville Campus, and the session is scheduled to begin on Tuesday, March 4th. The enrollment deadline is February 19, 2008.

For more information on McKendree University and the Customer Contact Center Leadership Certification (CCCL), please contact Jennifer Atkisson, Director of Admissions and Corporate Learning at (502) 266-6696.